Withdrawal and return for the Consumer
If the Customer is a Consumer, he can exercise the right of withdrawal pursuant to articles 52 et seq. of Legislative Decree n. 205/2006 (Consumer Code) within fourteen days starting from the day on which the Consumer himself or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods, or in the case of multiple goods ordered by the Consumer through a order only and delivered separately, from the day on which the Consumer or a third party other than the carrier and designated by the Consumer acquires physical possession of the last good.
To exercise the right of withdrawal, it is sufficient to inform us of your decision to withdraw from this contract by means of an explicit declaration, for example by registered letter sent by post to the following address: PUNTOENERGIA ITALIA SRL via Vernola, snc - 71016 San Severo (FG ) Italy, or by accessing your account by clicking on "Return" filling in all the requested data.
In order for the withdrawal and the return to be accepted by the seller, the products must be returned within the peremptory term of 14 (fourteen) days from the date on which the customer communicated to the seller that he / she wishes to withdraw from the purchase complying with all the following conditions:
- products must be returned complete with all the original packaging (boxes, accessories, tags, protections, etc.);
- products must be accompanied by the purchase receipt;
- products returned by the Customer must not have been opened, used, damaged, but may have been handled and inspected to establish their nature and characteristics;
- products possibly damaged subject to the return must be returned as received by the Customer, without the same subjecting them to modifications, manipulations or attempts to repair them.
In case of withdrawal, all payments made to the Seller (with the exception of the direct cost of returning the goods and those possibly incurred for cash payment) are reimbursed to the Customer, according to the payment methods chosen for the purchase , in relation to the product for which the withdrawal was exercised. The Seller reimburses these payments without undue delay and in any case within fourteen days from the day on which it is informed of the Consumer's decision to withdraw from the contract.
The professional can withhold the reimbursement until he has received the goods or until the Consumer has demonstrated that he has sent back the goods, depending on which situation occurs first (pursuant to Article 57 of Legislative Decree 206/2005 Consumer Code).
According to the art. 57 paragraph 2 (Legislative Decree 206/2005 Consumer Code) the Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The refund is made based on the method of payment chosen by the Customer and does not involve any additional cost for the Customer.
In the case of cash on delivery, the Customer must indicate the IBAN on which he wants the purchase costs incurred to be reimbursed.
The shipping costs incurred by the consumer both for sending the product and for the return will not be reimbursed by the seller.
Click here if you want to make a return by logging into your account